Privacy Policy

The data controller’s contact data are as follows:

• Corporate Name:Positive Elevator Services Ltd (the “Company”)
• Postal address: Positive Elevator Services Ltd, Unit 3 Viscount Industrial Estate, Poyle, SL3 0DF

Telephone no: 07762944233

• GDPR contact:
  enquiries@positiveelevatorservices.com

• Positive Elevator Services Ltd may process your personal data on the legal basis and for the purposes indicated below:

• Management, execution, performance and control of the contractual relationship between you andPositive Elevator Services Ltd, based on the existence of such relationship. Said purpose will also include the necessary processing to provide the technical support services, organisation of possible training, necessary activities to collect debts, respond to complaints, incidents and claims, and for Positive Elevator Services Ltd to analyse the quality of the services provided.
• Recording of calls in the context of any emergencies that may arise inside the elevators, on the basis of Positive Elevator Services Ltd’s legitimate interest in ensuring compliance with the contractual relationship entered into with the clients.
• Positive Elevator Services Ltd, also based on its legitimate interest in offering you a more complete service and to increase your satisfaction, may send you commercial communications and/or invitations to events related to the products and services that you have purchased. Positive Elevator Services Ltd, based on its legitimate interest to promote its events, may obtain images at those events and include them in publications in this regard.

In all cases you may exercise your right to object on the terms established in this clause.

• Management of any pre-contractual diligence and regulatory risk and compliance evaluation checks where necessary based on Positive Elevator Services Ltd’s legitimate interest in meeting our corporate risk, and security obligations or compliance with legal obligations applicable in this regard.
• Management, execution, performance and control of the contractual relationship between you and Positive Elevator Services Ltd, based on the existence of such relationship.
• In addition, Positive Elevator Services Ltd, based on its legitimate interest to secure the loyalty of its suppliers, may send you invitations to events related to Positive Elevator Services Ltd’s products and services. Positive Elevator Services Ltd, based on its legitimate interest to promote its events, may obtain images at those events and include them in publications in this regard. 
• You may exercise your right to object on the terms established in this clause where permitted under applicable legislation.

Management of the contractual and/or commercial relationship with Positive Elevator Services Ltd, based on its legitimate interest in effectively managing such relationship.

To carry out the necessary processing to control access to Positive Elevator Services Ltd’s facilities, and to capture images by installing video surveillance cameras at access points, for the sole purpose and based on the legitimate interest of Positive Elevator Services Ltd to safeguard the security of the persons, assets and materials at its facilities.

Positive Elevator Services Ltd shall store the data for the duration of the contractual relationship with you or for the time needed to carry out the processing in question, and during the mandatory time limit or statute of limitations period established in applicable legislation.

The recordings and information regarding access to the facilities will be stored for a period of one month from the time they are collected, following which they will be erased, unless they have to be stored to evidence conduct that violates the integrity of individuals, goods or facilities.

Your data may be disclosed to other companies in the corporate group of which Positive Elevator Services Ltd forms part, based on the existence of a legitimate interest, due to the need that companies have to interact and communicate with each other for the successful outcome of their activities (internal advertising purposes), and to the relevant public bodies if established in a legal obligation.

In addition, other group companies to centralise the management of the contractual relationship and providers of IT and/or technology services, security companies, call centres, legal advisors and companies that organise events, may have access to your personal data as data processors.

For further information please send an email to enquiries@positiveelevatorservices.com

You may exercise the following rights:

• Right of access to your personal data to know which data are being processed and the processing operations that are being performed with that data;
• Right to rectify any inaccurate data.
• Right to erasure of your personal data.
• Right to object, i.e., to request that your personal data not be processed, for reasons related to your personal situation.
• Right to request restrictions on the processing of your personal data in certain circumstances (i.e., if you challenge the accuracy of your data while the challenge is being verified).
• Right to data portability, i.e., to receive the personal data that you have provided in a commonly used and machine-readable format and to transmit those data to another controller.

In order to exercise these rights please send an email to enquiries@positiveelevatorservices.com Once the request has been received you will be informed of any further information or documentation that needs to be provided to exercise those rights to the extent necessary for responding to your request.

You may also lodge a complaint with the competent data protection supervisory authority especially if you have not obtained satisfaction in exercising your rights.